If the installer can no longer be retrieved, you can uninstall the 3rd-party software using Add/Remove Programs in the Control Panel.= Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\ = Microsoft\Windows\CurrentVersion\Uninstall\
Kindly export and send to us the Registry entries from this path:.Screenshot of the "About" status from 3rd party AV icon.Screenshot of the "Program and Features".In the computer that 3rd party AV installed, kindly provide the following:.Kindly provide the copy and installation guide of the 3rd party installer.What is the client machine's operating system?.What type of Security Agent installation method will the customer use?.Wanna get the job done easily and effectively U gotta giv. What is the version and build number of the 3rd party AV to be removed? Step 2: Uninstall the program using the Uninstall tool or the Diagnostic toolkit Note: For steps 2-4,suspend or refrain from restarting your computer, finish using all the tools listed on those steps first before restarting. Wanna uninstall Trend Micro Antivirus+ (v10.0) ASAP Then, plz check out this proven walk-through.What is the version and build number of the Apex One Server?.If the 3rd-party software on the target computer cannot be found in the list, Trend Micro Technical Support can assist you to include it in the Apex One agent installer by coordinating with our DEV Team to detect these antivirus programs.īefore contacting Trend Micro Technical Support, prepare the following information for further checking:
To resolve the issue, uninstall both software and then install the Security Agent using any of the installation methods discussed in the Deployment Considerations document. If the Apex One installation program proceeded to install the Security Agent but was unable to uninstall the other security software, there will be conflicts between the two software. If automatic agent migration is successful but a user encounters problems with the Security Agent right after installation, restart the endpoint. This should be done by the your System Administrator.ĭepending on the uninstallation process of the software, the endpoint may or may not need to restart after uninstallation. If it works but you need to apply it on mass deployment, you may deploy it via SCCM or GPO.
If all programs are closed and it still does not work, go to your Windows Control Panel, open Add/Remove Programs and remove the existing antivirus program.If the 3rd-party software is confirmed in the lists that can be detected and uninstalled, ensure that you run the updated installer (e.g. If for any reason the TrendMicro package could not automatically uninstall your current antivirus (it will timeout after 15 minutes and alert you to this) be sure that you have closed all other program including all internet browsers.
The client will update seamlessly in the background. Let the installation finish and then proceed with your work.The package has a short delay in opening so please don't double-click it again. Go to your Desktop and double-click the installation file you just downloaded (click Accept/Allow or Run/Open if your computer prompts you).It is recommended that you close all applications before running the installation as it will uninstall your current antivirus and that may require all programs to be closed or that your computer be restarted. If Security Suite cant to remove the conflicting software, youll be prompted to manually remove it using your operating system. Choose to save the installation package to your desktop.The Fine Print Toggle dropdown navigation.Service Catalogue Toggle dropdown navigationĮducational and Collaboration Technologies.Health Sciences Toggle dropdown navigation.